Personal and Loan Documents

Introduction

Interactions with the customer at different stages from the loan application to the full pay-off often require some specific documents that can be uploaded to the system by the customers or from the Back Office.

To control and unify requirements for such documents within the account, TurnKey Lender provides the “Loan & Person Documents” settings.

Access the Settings

To access the settings, go to Settings → Application process → Personal & Loan documents. User with “System administration” permission can create detailed requirements for the collection of customer’s personal and loan-related documents at any stage of the loan lifecycle, which will be instantly reflected on the loan application form as well as inside the system workplaces and in the customer’s portal.

Understanding Personal and Application Documents

Two types of documents can be added:

Personal documents: Documents related to the specific Customer and all loans of this Customer. These are displayed in the Documents tab under “Personal Documents” and relate to the customer information. While a document is valid for the customer, we will not ask to resubmit it for a new loan.

Application documents: Documents related only to this specific loan. These are displayed in the Documents tab under “Loan Documents” and relate to the loan detail.

Adding a Document and Defining Its Settings

To let the system, customer, and back-office users know that some documents shall be collected, click the “+ Add document“ button in the corresponding section (Personal or Application documents).

In the emerged form you can define the rules that shall be applied to all documents of the type, i.e.

Title and description
Limit the number of files or define the required number of files.
Whether it shall be requested/required during the application process
Whether it shall be visible to the Customer (or Internal)
Whether it requires verification and if so, how often it has to be re-verified
supported file formats, and max upload size

Define the title and description

The information added in the Title and Description fields will be displayed in the UI so that customers and back-office users can know which document is needed

Limit the number of files or define the required number

If the Limit number of files feature is enabled, the rule will appear on the right.

If the operator is set to “less or equal”, it will not be possible to load more documents of the type than defined.

If the operator is set to “equal”, the number of files must correspond to the defined.

Define if the document shall be requested or required during the application process

If the “Collect during the application process” box is enabled, the document will be requested within the application form

If the above box has been checked, the “Require for submitting the application form” option will emerge. Check it, to make the document mandatory or leave it disabled - then the document will be optional.

If the “Collect during the application process” box is enabled, the document is requested in the “Documents” section.
If “Require for submitting the application form” is enabled, it's marked as mandatory and the form cannot be submitted without it from the customer’s portal, nor can the loan application be sent for approval or approved.

Setting “Requested”	Setting “Required”

Make the document internal (invisible to the Customer)

Check the option and only Back-office users will be able to upload, view, and manage documents of this type (they will not appear in the customer’s portal).

It is impossible to include an internal document in an application form. Therefore, if “Make the document internal” is checked, the “Collect during the application process” box will be disabled, and the other way round (the operation made last prevails)

Define if the document must be verified by a Back-office user

Check the option and Back-office users will have to open the document and verify that it meets their requirements. The document can be verified by a Back Office user with “Document verification” permission.
Once a document has been verified, it cannot be removed or modified by the customer.

While at least one of such documents is not verified there will be a special warning banner visible on Origination, Risk evaluation, and Underwriting workplaces, and the application cannot be sent for approval or approved.

Define the validity term of a document

For every document that requires verification, it is possible to define the expiration period. If the box is not checked, the documents will stay valid forever.

After the expiration period:

The document is archived;
The system will no longer consider it when making decisions;
If the customer applies for a new loan, they will be repeatedly requested to provide the document;
Back office users can view the deleted documents but cannot re-verify and reload them after the end of the expiration period.

Limit the file formats:

Select formats for this document type. Once enabled, possible formats will appear as grey buttons below the setting. Click the buttons to enable this type for documents of this type.

Limit the file size

By default, we limit the file upload size to 5MB. But you can set a lower limit with the following settings. Enable the checkbox and the size field will emerge.

Finalize Document Creation

Once you have defined all the settings, click the OK button at the bottom

The file will be displayed in the grid in the corresponding part of the Persona & Application documents page.

Manage Document Settings

Action icons on the right can be used to:

Edit document settings: pencil icon
Delete document settings: bin icon
Move the document request in the application form and the document information on the corresponding Documents tab respective to each other.