In TurnKey Lender, System Documents (as opposed to Customer Uploaded Documents) are documents generated by the system for every loan. Such documents are generated based on the System’s document templates (in the MS Word format).

Functionality Overview

System Document Management functionality (Settings → Application Flow → System documents) allows storing document of different types, such as loan agreements, terms & conditions documents, privacy policies, loan statements, etc.

Open

All the documents are uploaded in the .pdf or .docx format. (see Uploading and Editing ).

It is possible to upload several documents of the same type and define which of them will be used for a specific Credit Product. (see Assigning to Credit Products ). The user can preview and upload any of those documents from the Loan Application tab on the corresponding workplace. When doing so, the documents are provided in the .pdf format. (see Preview and Download System Documents)

A very special and convenient peculiarity is that the System documents can be created as Microsoft Word document templates and TurnKey Lender provides a list of dedicated merge fields for that (this means that when the document is downloaded by the user, all variables are substituted by corresponding values, e.g. “Dear {Customer Name}!” becomes “Dear Mr. Jack Johnson”, and “{LoanAmount}” turns into a specific number true for this specific loan. (see Merge Fields )

Moreover, one document (a Loan Agreement) can be automatically sent to the customer for signing, and Loan Statements can be sent for informational purposes within a notification (see https://turnkey-lender.atlassian.net/wiki/pages/createpage.action?spaceKey=TLKB&title=How%20to%20Use%20Automatic%20Loan%20Statements%20Functionality&linkCreation=true&fromPageId=512328045 ).