Built-in Notifications

Notification name	Description	Triggering Event

Notification name	Description	Triggering Event
General system notifications
Welcome message	The user has successfully completed the registration.	A new client is registered in the system in any way (from Front-Office, from Back-Office by a manager, via Import Customers, or via Public API). SMS cannot be sent, because there is no client's phone number in the System yet.
Password reset	The user requests a password reset from the Login page or the Customer Management section.	The client requests a password reset for his account, or a manager resets the client's password. The letter contains a link to the page where the client can set a new password.
Loan status notifications
Approved	The loan request has been approved.	The loan status is changed to Signing (if the e-signing feature is enabled) or Approved (otherwise).
Awaiting initial payment	The initial fee is expected to be paid by a customer.	Pre-approval or pre-disbursement fee is not paid during the valid period that is specified in the credit product settings.
Canceled	The loan has been canceled	The loan status is Canceled.
Rejected	The loan request has been rejected.	The loan status is Rejected.
Waiting for a decision	The loan request has been submitted for approval and will be processed by an Underwriter.	The loan status is Waiting for Approval.
Loan disbursement	The requested loan amount has been transferred to a user’s bank account.	The loan amount is disbursed to the client or vendor.
Written off	The loan has been written off by a Collector.	The loan can be written off manually by the Collector or automatically when the outstanding amount is less than the Write-Off Tolerance.
Full repayment	A user has fully repaid a loan.	The loan status is Repaid.
Initial payment is expired	The initial payment hasn’t been paid on time.	Pre-disbursement or pre-approval fee is not paid during the valid period that is specified in the credit product settings. The loan is sent to Archive.
Loan restructured	Loan was restructured	The loan is restructured by a Back-Office manager.
Payments
Initial payment is paid in full	The initial payment was paid and processed successfully.	A sufficient amount of Initial payment is received.
Initial payment is paid partly	Only a part of the initial payment has been made.	Initial payment is received and only covers a part of the necessary amount.
Notice of NSF payment error	The payment transaction is failed (NSF error)	Loan payment failed due to an NSF error.
Notice of payment error	The payment transaction is failed (not NSF error)	Loan payment failed (not NSF error).
Partial payment	As of the due date, a payment amount received from the borrower is less than the total scheduled payment amount.	An insufficient amount of repayment is received (the installment is repaid in part).
Full Payment	As of the due date, a payment amount received from the borrower equals the total scheduled payment amount.	A sufficient amount of repayment is received (the installment is fully repaid).
Payment is greater than the scheduled amount	As of the due date, a payment amount received from the borrower is greater than the total scheduled payment amount.	The received amount is greater than the scheduled amount for the current installment.
Partial debt repayment	Notification sent when an amount paid by the borrower is less than the current total debt amount.	A repayment is received that only covers a part of the existing Past Due Debt.
Debt repayment	Notification sent when the past due amount gets paid in full, provided that there are still other outstanding payments for this loan.	A payment is received that fully repays the Past Due Debt.
Repayment transaction edited	Sent when repayment transaction for the loan was edited from Back-office.	The repayment transaction was edited.
Repayment transaction reversed	Sent when repayment transaction for the loan was reversed from Back-office.	The repayment transaction was reversed.
Card expired	Card expiration notification text.	The card has expired (the first day of the specified month). Works only if the borrower has at least one active loan (loan status is 'Active' or 'Past due').
Upcoming card expiration	Upcoming Card expiration notification text.	The card is expiring (the first day of the specified month). Works only if the borrower has at least one active loan.
Promise to pay
PTP reminder	Payment reminder sent to the borrower when the User adds a new PTP.	A scheduled notification that is applicable if a Collector created a 'Promise to pay' record for the loan.
PTP past due	Notification sent when no payment was received on the promise to pay date.	The due date for a 'Promise to pay' has come, but no payment has been received.
Rollover
Rollover approved	Sent when the rollover request is approved by the loan manager.	A rollover is approved by a manager.
Rollover rejected	Sent when the rollover request is rejected by the loan manager.	A rollover request by the client is rejected.
Loan Agreement
Agreement signature expired	Sent if the loan agreement signature period has expired and the loan has been closed.	The time is out for the Borrower to sign the loan agreement.
Agreement signature reminder	A recurring notification, sent every few days, while the agreement signature is pending.	A recurring notification, sent every several days, while the agreement is still neither signed nor expired.
Investors
Investor balance withdrawn	Notifies the investor that funds were withdrawn from their account.	The funds were withdrawn from Investor's account.
Bid created	A new loan bid is registered by a Back-office manager.	The new bid is registered.
Bid modified	An investor's bid is modified by a Back-office manager.	An investor's bid is modified.
Bid withdrawn	An investor's bid is withdrawn by a Back-office manager.	An investor's bid is withdrawn.
Investor registered	Sent when a new investor is registered	A new investor is registered.
Investment return received	Notifies the investor that a repayment was received for one of their investments	A repayment is made for a relevant loan and the investor gets an investment return, which is transferred to their account.
Investor balance deposited	Notifies investor that funds were deposited to their account	The funds were deposited.
Investment charged	Notifies the investor that their investment was applied to the loan and the investment funds were withdrawn from their account.	An investment bid is charged. The bid amount is subtracted from the investor's balance.
Cancel investment	Investment canceled (due to loan cancelation)	Investment Returned.
The investment was withdrawn before the due date	An investment has been withdrawn before the Loan full repayment.	The investment was withdrawn before the due date.
Bank providers
Bank account verification expired	Sent if the bank account verification period has expired and the loan has been closed.	A bank account verification period has expired and the loan has been closed.
Bank account verification reminder	A recurring notification, sent every few days, while the agreement signature is pending.	The agreement signature is pending.
Bank Account Verification Request	Sent when loan request has been approved and customer is required to verify the bank account.	The loan request has been approved and the customer is required to verify the bank account.