Introduction

Once a borrower has requested a payment holiday, this request is pending and awaiting for a decision to be made by a Back-Office employee on the Servicing workplace.

Status filter on the Servicing workplace allows selecting all the loans for which the Payment Holiday has been requested. After that, the employee shall see the requests and make the decision.

Viewing All Payment Holiday Requests

In order to see all the payment holiday requests, the user should:

• Open the Servicing workplace

• Set the status filter to “Payment holiday requests”

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• All the loans for which a Borrower has requested a payment holiday will be displayed.

Approve/Reject a Request

Once the loans have been filtered, the Payments tab will be opened for each selected loan. Click the “Payment holiday” button.

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The Request payment holiday pop-up will emerge. In the pop-up, use “Approve” and “Reject” buttons to make the decision.

The borrower will be notified about the decision.