Introduction

In a non-digitalized world, there are several questions each Lender would ask themselves before providing a loan to their Potential Customer.

Tailoring the Registration and Application Form

In TurnKey Lender these questions are asked through the Registration and Application form.

• The Registration part of the form is only filled in once when a Potential Customer comes to the Lender for the first time.

• The Application part of the form is filled in every time a Potential Customer applies for a Loan. It contains:

  • Details and documents related to the Customer: These may be requested each time or reused for different Loans

  • Details and documents related to a specific Loan: These are requested for each Loan.

Most of the application details strongly depend on the chosen edition. Some elements of the Registration/Application Form can be modified from the UI, and the application flow itself is highly adjustable. However, most application field values can only be altered if this is foreseen by your contract.

Registration Form

How you should call the customer, where they reside, and how you can contact them – this is not enough to decide if the Customer is eligible for a loan, but enough to register them in your Customer base. In TurnKey Lender, this information is collected through the Registration form.

The fields in the Registration part of the form usually include:

• Personal and Contact Details: Customer’s email, name, date of birth, national ID (or SSN), and phone number.

  • The customer’s email is by default used as their login

  • The National ID document depends on the chosen edition. In the International Edition, the National ID field can be renamed.

• Residence Details: address, residential status, and the time at the address.

The Registration form by default contains the fields required to run a Soft Credit Bureau Check and obtain the initial legibility decision. (Whether this check is run depends on the integration with the Credit Bureau Service Provider)

Application Form

The fields available in the application form strongly depend on the chosen edition. The application form always collects other details of the Customer and, for SME editions, of the business enterprise that the Customer represents.

Other Application Form Elements

Capture: The capture can be added and configured in the Configuration file.

Disclaimer:

• Some of the application form settings may be altered in the Dictionaries.

•  

• start working with the customer.

• General details of the customer: how old they are, where they live, and what their legal status in the country is – these questions might define whether the person can be your Customer in general.

Turnkey Lender offers numerous adaptable settings to tailor the application process to your specific needs. Providing a set of industry-proven default settings, it simultaneously allows for extensive customization, enabling clients to align the application process seamlessly with the company’s processes.

While some of the changes can be done at the configuration level, and others may require additional customization effort, many changes can be performed by a Back-office user with System Administration permissions.

You can access most of these settings through the "Settings → Application Process" menu.