Introduction

In a non-digitalized world, there are several questions each Lender would ask themselves before providing a loan to their Potential Customerlenders have to collect information about their potential customers before they even consider the possibility of lending to them.
In TurnKey Lender these questions are asked through , this is done with the Registration and Application formforms.

• The Registration part of the form is only filled in Registration Form: Filled out once when a Potential Customer comes to the Lender for the first timepotential customer first contacts the lender.The Application part of the form is filled in every time a Potential Customer

• Application Form: Filled out each time a potential customer applies for a Loanloan. It contains:

  • Details and documents related to the Customer: These may be requested each time or reused for different Loans

  • Details and documents related to a specific Loan: These are requested for each Loan.

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The specifics of the application details strongly depend vary based on the chosen edition of TurnKey Lender. Some elements of the Registration/Application Form can be modified from through the UI, and the application flow itself is highly adjustable. However, user interface, while most application field values can only be altered if this is foreseen by as specified in your contract.

Terms and Definitions definitions used in the both forms may can be altered modified in the Dictionaries or Terminology settings.

Registration Form Details

How you should call the customer, where they reside, and how you can contact them – this is not enough to decide if the Customer is eligible for a loan, but enough to Registering a customer requires basic personal and contact information, which is enough to register them in your Customer base. In TurnKey Lender, this information is collected through the Registration form. The fields in the Registration part of the form usually includecustomer base and, if Credit Bureau Services is enabled, run the initial eligibility check (“Soft Pull”).
The information collected through the Registration form and typically includes:

• Personal and Contact Details: Customer’s email (used as their login), name, date of birth, national ID (or SSN), and phone number.

  • The customer’s email is by default used as their login

  • The National ID document depends on the chosen edition. In the International Edition, the National ID field can be renamed.

• Residence Details: addressAddress, residential status, and the time at the address.

The Registration form by default contains the fields required to run a Soft Credit Bureau Check and obtain the initial legibility decision. (Whether this check is run depends on the integration with the Credit Bureau Service Provider)

• duration of residence.

Application Form Details

The fields available in the application Application form strongly depend on the chosen edition. The application form always collects other additional details of about the Customer customer and, for in SME editions, of about the business enterprise that the Customer customer represents.

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Adjusting the Application Form

Subject to the Web The Application form can be customized based on the web configuration file created for the specific account, loan . Loan applications can be made visible to guest users or only be available from restricted to the Customer’s Portal.

Along with that, the The following elements of the application form can be enabled/, disabled, or edited:

• Documents: You can request Request optional or mandatory documents to be provided by the Customer Define Required Personal & Loan Documents Capture: The capture can be added and configured from the customer.
  This includes:

  • Customer-related details and documents: May be requested anew or reused for different loans.

  • Loan-specific details and documents: Requested for each loan application.

Learn more in the dedicated article.

• Capture: Add and configure capture settings in the Configuration file.

• Disclaimer: The Modify the disclaimer text of the Disclaimer can be changed from the UI in compliance with your needs (see Modify the Disclaimer )Additional fields: Additional fields can be added (see Modify Customer Registration and Application Forms for more details). through the UI to meet your needs. See more details.

• Additional Fields: Add extra fields as needed. More details here.
  This includes:

  • “Other Information” section: Details that can be collected but will are not be used for decision-making, scoring, or reporting. Usually , often used for marketing purposes.

  • Photo: Set an optional or mandatory request for a photo.

• Co-applicant details: Add information about co-applicants and, if required, make it mandatory. See the Managing Co-Applicants article for details.