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Introduction

In a non-digitalized world, there are several questions each Lender would ask themselves before providing a loan to their Potential Customer.

In TurnKey Lender these questions are asked through the Registration and Application form.

  • The Registration part of the form is only filled in once when a Potential Customer comes to the Lender for the first time.

  • The Application part of the form is filled in every time a Potential Customer applies for a Loan. It contains:

    • Details and documents related to the Customer: These may be requested each time or reused for different Loans

    • Details and documents related to a specific Loan: These are requested for each Loan.

Most of the application details strongly depend on the chosen edition. Some elements of the Registration/Application Form can be modified from the UI, and the application flow itself is highly adjustable. However, most application field values can only be altered if this is foreseen by your contract.

Terms and Definitions used in the both forms may be altered in the Dictionaries or Terminology

Registration Form Details

How you should call the customer, where they reside, and how you can contact them – this is not enough to decide if the Customer is eligible for a loan, but enough to register them in your Customer base. In TurnKey Lender, this information is collected through the Registration form.

The fields in the Registration part of the form usually include:

  • Personal and Contact Details: Customer’s email, name, date of birth, national ID (or SSN), and phone number.

    • The customer’s email is by default used as their login

    • The National ID document depends on the chosen edition. In the International Edition, the National ID field can be renamed.

  • Residence Details: address, residential status, and the time at the address.

The Registration form by default contains the fields required to run a Soft Credit Bureau Check and obtain the initial legibility decision. (Whether this check is run depends on the integration with the Credit Bureau Service Provider)

Application Form Details

The fields available in the application form strongly depend on the chosen edition. The application form always collects other details of the Customer and, for SME editions, of the business enterprise that the Customer represents.

How You Can Adjust the Application Form

Subject to the Web configuration file created for the specific account, loan applications can be visible to guest users or only be available from the Customer’s Portal.

Along with that, the following elements of the application form can be enabled/disabled or edited:

  • Documents: You can request optional or mandatory documents to be provided by the Customer Define Required Personal & Loan Documents

  • Capture: The capture can be added and configured in the Configuration file.

  • Disclaimer: The text of the Disclaimer can be changed from the UI in compliance with your needs (see Modify the Disclaimer )

  • Additional fields: Additional fields can be added (see Modify Customer Registration and Application Forms for more details). This includes :

    • “Other Information” section: Details that can be collected but will not be used for decision-making, scoring, or reporting. Usually used for marketing purposes

    • Photo: Set an optional or mandatory request for a photo

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