TurnKey Lender is the world’s leading provider of Unified Lending Management solutions and services. With the TurnKey Lender Standard platform, we strive to deliver a one-stop, end-to-end solution that offers a turnkey, out-of-the-box experience for our clients.

This modular solution is designed to automate every step of both digital and offline lending processes—from loan application creation to repayment and servicing, and even utilizing closed loan details for future decision-making. Depending on the scale of the company, different steps may be handled by a single person or multiple users.

To provide a flexible platform without unnecessary or excessive data for each specific user, TurnKey Lender is structured as a set of stand-alone workplaces, each dedicated to a specific stage or function within the loan processing lifecycle.

How Workplaces Work

UI-wise, a workplace is a screen or set of screens available for a Back-Office user with specific permissions.

The ability to access a workplace and perform specific actions within it depends on:

Permissions settings defined for this user
Settings of a credit product (e.g. some products require collateral and others don’t, some products require 2-level verification)
Whether the loan application is assigned to the user.

How to Access Workplaces

Once you log in to the TurnKey Lender dashboard, you will see a menu at the top of each page displaying a list of all workplaces available to your user.

Generally, a single workplace provides all the screens and actions necessary for processing a loan application at a specific status: Loan Statuses - Detailed Overview. However, in some cases, certain actions may be distributed across multiple workplaces.

Depending on company policies and role distribution, a user may have access to only one or a few workplaces. The decision on which workplaces are available is entirely up to your organization’s configuration.

Detailed Description

In the table, workplaces (except Settings) are arranged in the order they are typically used in a standard Loan Application lifecycle.

In addition to the specific actions listed below, workplaces related to loan management (excluding Reports, Tools, and Settings) allow users to:

Leave comments on a loan, visible to other Back-Office users. If needed, tag a specific user to send a notification about the comment.
Raise a flag on the loan or customer.
Initiate, manage, and register contact with the customer.
View the loan application status path.

Detailed Description

Workplace	Description	Actions available in the workplace	Loan Statuses Available in the Workplace	Required Permissions

Workplace	Description	Actions available in the workplace	Loan Statuses Available in the Workplace	Required Permissions
Origination	A Back-Office user creates a loan application, provides basic details about the customer and the application, and submits it for further approval. If necessary, the Back-Office user can also cancel the application. If no additional checks are required, the application will be sent for automatic processing.	View all loan applications requiring additional information or initial approval. View application details. View and edit customer details. View and edit guarantor details. Provide and manage bank account details related to the loan. View and edit the loan schedule. View and manage documents related to the loan. View credit bureau check results (if available) and request a new check. Cancel the application. Send the loan for approval.	Origination Reprocessing Pending initial payment	Loan Origination
		Change the branch of an application.		Branch management
		Assign the loan application to another user.		Assignment officer
Collateral	If a credit product requires collateral and the corresponding loan application has been originated and sent for approval, it will be available in the Collateral workplace. This workplace handles all collateral-related actions, from creation and assessment to approving or rejecting the loan application based on the assessment results.	View all loan applications requiring collateral assessment or approval. Add, edit, and delete collateral associated with a loan application. Evaluate collateral, including viewing and assessing the loan-to-value ratio. Recommend loan applications for further approval. Send loan applications for reprocessing. Reject loan applications. Cancel loan applications. Define the need for collateral revaluation and set corresponding terms.	Collateral Past Due (if revaluation is required) Active (if revaluation is required)	Collateral management
Risk Evaluation	If a credit product requires a two-step verification process, loan applications that have been originated and sent for approval will appear in the Risk Evaluation workplace. This workplace is responsible for the initial verification of loan applications and determining whether they should proceed based on a risk assessment.	ONLY Risk Evaluation Recommend the loan application for further approval	Waiting for approval	Risk Evaluation
Risk Evaluation		BOTH Risk Evaluation and Underwriting View all relevant loan applications and their details. Obtain necessary information for risk analysis, including the application risk score, customer's credit history, and data from a credit bureau. Send loan applications for reprocessing. Reject loan applications. Blacklist customers. Cancel loan applications. Manage the internal credit history of customers.		Blacklist
Underwriting	Once a loan application has passed all necessary preliminary checks, it moves to the Underwriting workplace, where the final approval process takes place. This step is followed by presenting the loan offer to the customer (if required) and signing the loan agreement. All the actions related to such final approval of the loan application are performed in the Underwriting workplace.		Waiting for Approval Loan offer confirmation Gathering Investments Waiting for Customer Signature Bank account verification Pending initial payment Gathering Investments Approved Rejected	Blacklist
Underwriting		ONLY Underwriting Create a loan offer (if required) or sign the loan agreement. Verify that all preconditions have been met, including: The loan offer has been accepted by the customer (if required). The loan agreement has been signed by the customer (if required). The pre-disbursement fee has been duly paid (if required). Reject the loan if any preconditions are not met. Approve the loan for disbursement. View and request a credit bureau check (if available). View and request bank verification results (if available).		Underwriting
Servicing	Once the loan agreement has been signed and the loan application has been approved for disbursement, it moves to the Servicing workplace. If the disbursement is handled by an integrated payment system, it occurs automatically. Servicing includes all the actions related to the loan from the moment of disbursement to the closure of the loan.	If the loan has not been disbursed automatically (due to the process or the disbursement failure) it is possible to: Access loan and customer details Contact customers Blacklist customers Reject loan disbursement Disburse the loan by means beyond the TurnKey Lender system and register the disbursement in the system (AKA “manual disbursement”)	Approved Active Past Due	Blacklist
Servicing		On Servicing for all disbursed loans (including past due) & on Collection for past due loans Monitor payments and transactions Manage automatic charges Schedule transactions Contact customers Adjust the payment schedule (e.g. restructure the loan or apply a payment holiday) Log payments performed beyond the TurnKey Lender system Write off the loan application On Servicing & Collection only for past due loans Check if the repayment has been made
Collection	When a loan payment becomes overdue, the loan details are also made available in the Collection workplace. Loans in the Collection workplace remain accessible in the Servicing workplace, where they can be managed by the Loan Manager as outlined in the Servicing section.		Active Past Due
Collection		Only on collection: See and manage the action plan, collectability, and collection priority	Past Due
Post-processing	If the customer decides to return the goods or cancel the service, the loan can be transferred to the Post-Processing workplace for confirmation from the back office manager, provided the “Sale Cancellation” function is enabled in the credit product settings.	View the application details View details of the customer View bank account details View and manage the documents related to the loan View the result of a credit bureau check (if available) and request such a check Reverse a payment transaction	Post-processing	Edit/Reverse repayment transaction
Archive	After the loan application has been rejected, canceled, or fully repaid it is automatically archived and moved to the Archive workplace	View archived loan applications	Rejected Agreement Declined Agreement Expired Restructured Repaid Written-off	Edit/Reverse repayment transaction
Reports	At various stages of the loan application process, different users—including department heads, employees, and managers—may require specific reports, which are available in the Reports workplace. This workplace contains all account reports, including both custom and built-in reports. Users with granted access to the “Reports” permission can view the following built-in reports: Executive Report Operational Reports Portfolio Reports Risks Reports Scoring Reports Underwriting Reports	View reports Export reports Build new reports by filtering and sorting through data	Subject to the report
Settings	The Settings workplace is designed for the company admin and allows the management of all aspects related to the company account and its processes.	Manage company users and branch offices. Manage company information, its regional settings, and the list of states where the company operates (for the US and Canada). Manage integrations with third-party applications. Create and manage new credit products. Create and manage delinquency buckets. Modify the calendar (e.g. set business days and bank holidays). Manage decision-related rules, such as fraud prevention, application check, bank provider management, co-applicant check, etc. Create and edit scorecards. Create and edit notification templates. Manage the application form and application flow. Manage the document requirements for applicants and co-applicants. Set-up API clients. Audit the user action (audit trail). Manage the appearance of the system UI.	Not applicable
Tools	The Tools workplace provides a set of functionalities, each of which can be granted individually to users based on their permissions.	Manage customer details in the system. Export and import data (subject to permissions). Upload Excel reports. Manage Blacklists. Manage Credit bureau settings. Export existing loans to the system. Manage vendor details in the system. View basic User KPIs. Manage Accounting settings and view the journals.	Not applicable	Blacklist

TurnKey Lender Workplaces Overview

How Workplaces Work

How to Access Workplaces

Detailed Description

Detailed Description

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