Customer information and loan requests can be entered into the system
From the Web page or Customer’s Portal (directly by the Customer)
From the Back-Office (by a back-office user) or
From the Vendor’s system.
Regardless of the chosen method, specific questions and the list of required information, depend on the settings of the Application Form.
Web Page
The customer gets to the Web Page when they first contact a Lender.
There they can select the Loan details subject to the chosen Credit Product and apply for the loan.
At the next step, the customer provides basic personal information to get registered in the system
Following the registration, they continue to provide more details, as required to apply for the loan (fill application form). The process may also include additional verification (e.g. bank account verification).
If the customer hasn’t finished the process, the requested loan application is saved in the Pre-Origination status. |
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Create Customer from Back-Office or Vendor’s System
A customer’s profile can be created from Tools → Customer Management.
Both Back-Office users and Vendors can also go to the Origination, define the basic loan details and then create a new Customer
Sometimes Vendors can choose to go only through the first step of registration, leaving it up to the customer to proceed with all required information. If this is the case, the requested loan application is saved in the Pre-Origination status. |
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Using Customer Portal for Loan Origination
If the customer hasn’t finished applying for the loan, they will re redirected to the unfinished step as soon as they log-in to the Customer Portal.
Some Lenders also allow Customers to apply for several loans, then a new application can be filed from the Customer Portal as well.