Introduction

In a non-digitalized world, there are several questions each Lender would ask themselves before providing a loan to their Potential Customer.

Tailoring the Registration and Application Form

In TurnKey Lender these questions are asked through lenders have to collect information about their potential customers before they even consider the possibility of lending to them.
In TurnKey Lender, this is done with the Registration and Application formforms.

• The Registration part of the form is only filled in Registration Form: Filled out once when a Potential Customer comes to the Lender for the first timepotential customer first contacts the lender.The Application part of the form is filled in every time a Potential Customer

• Application Form: Filled out each time a potential customer applies for a Loanloan. It contains:

  • Details and documents related to the Customer: These may be requested each time or reused for different Loans

  • Details and documents related to a specific Loan: These are requested for each Loan.

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The specifics of the application details strongly depend vary based on the chosen edition of TurnKey Lender. Some elements of the Registration/Application Form can be modified from through the UI, and the application flow itself is highly adjustable. However, user interface, while most application field values can only be altered if this is foreseen by your contractas specified in your contract.

Terms and definitions used in both forms can be modified in the Dictionaries or Terminology settings.

Registration Form

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Details

Registering a customer requires basic personal and contact information, which is enough to register them in your Customer base. In TurnKey Lender, this information is collected through the Registration form. The fields in the Registration part of the form usually includecustomer base and, if Credit Bureau Services is enabled, run the initial eligibility check (“Soft Pull”).
The information collected through the Registration form and typically includes:

• Personal and Contact Details: Customer’s email (used as their login), name, date of birth, national ID (or SSN), and phone number.

  • The customer’s email is by default used as their login

  • The National ID document depends on the chosen edition. In the International Edition, the National ID field can be renamed.

• Residence Details: addressAddress, residential status, and the time at the address.

The Registration form by default contains the fields required to run a Soft Credit Bureau Check and obtain the initial legibility decision. (Whether this check is run depends on the integration with the Credit Bureau Service Provider)

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• duration of residence.

Application Form Details

The fields available in the application Application form strongly depend on the chosen edition. The application form always collects other additional details of about the Customer customer and, for in SME editions, of about the business enterprise that the Customer customer represents.

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Adjusting the Application Form

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Capture: The capture Application form can be added and configured in the Configuration file.

Disclaimer:

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customized based on the web configuration file for the specific account. Loan applications can be made visible to guest users or restricted to the Customer’s Portal.

The following elements of the application form

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start working with the customer.

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General details of the customer: how old they are, where they live, and what their legal status in the country is – these questions might define whether the person can be your Customer in general.

Turnkey Lender offers numerous adaptable settings to tailor the application process to your specific needs. Providing a set of industry-proven default settings, it simultaneously allows for extensive customization, enabling clients to align the application process seamlessly with the company’s processes.

While some of the changes can be done at the configuration level, and others may require additional customization effort, many changes can be performed by a Back-office user with System Administration permissions.

You can access most of these settings through the "Settings → Application Process" menucan be enabled, disabled, or edited:

• Documents: Request optional or mandatory documents from the customer.
  This includes:

  • Customer-related details and documents: May be requested anew or reused for different loans.

  • Loan-specific details and documents: Requested for each loan application.

Learn more in the dedicated article.

• Capture: Add and configure capture settings in the Configuration file.

• Disclaimer: Modify the disclaimer text through the UI to meet your needs. See more details.

• Additional Fields: Add extra fields as needed. More details here.
  This includes:

  • Other Information: Details that are not used for decision-making, scoring, or reporting, often used for marketing purposes.

  • Photo: Set an optional or mandatory request for a photo.

• Co-applicant details: Add information about co-applicants and, if required, make it mandatory. See the Managing Co-Applicants article for details.