...

Turnkey Lender offers numerous adaptable settings to tailor the application process to your specific needs. Providing a set of industry-proven default settings, it simultaneously allows for extensive customization, enabling clients to align the application process seamlessly with the company’s processes.

While some of the changes can be done at the configuration level, and others may require additional customization effort, many changes can be performed by a Back-office user with System Administration permissions.

You can access most of these settings through the "Settings → Application Process" menu.

...

Introduction

In a non-digitalized world, lenders have to collect information about their potential customers before they even consider the possibility of lending to them.
In TurnKey Lender, this is done with the Registration and Application forms.

• Registration Form: Filled out once when a potential customer first contacts the lender.

• Application Form: Filled out each time a potential customer applies for a loan.

The specifics of the application details vary based on the chosen edition of TurnKey Lender. Some elements of the Registration/Application Form can be modified through the user interface, while most application field values can only be altered as specified in your contract.

Terms and definitions used in both forms can be modified in the Dictionaries or Terminology settings.

Registration Form Details

Registering a customer requires basic personal and contact information, which is enough to register them in your customer base and, if Credit Bureau Services is enabled, run the initial eligibility check (“Soft Pull”).
The information collected through the Registration form and typically includes:

• Personal and Contact Details: Customer’s email (used as their login), name, date of birth, national ID (or SSN), and phone number.

• Residence Details: Address, residential status, and duration of residence.

Application Form Details

The fields available in the Application form depend on the chosen edition. The form collects additional details about the customer and, in SME editions, about the business enterprise the customer represents.

Adjusting the Application Form

The Application form can be customized based on the web configuration file for the specific account. Loan applications can be made visible to guest users or restricted to the Customer’s Portal.

The following elements of the application form can be enabled, disabled, or edited:

• Documents: Request optional or mandatory documents from the customer.
  This includes:

  • Customer-related details and documents: May be requested anew or reused for different loans.

  • Loan-specific details and documents: Requested for each loan application.

Learn more in the dedicated article.

• Capture: Add and configure capture settings in the Configuration file.

• Disclaimer: Modify the disclaimer text through the UI to meet your needs. See more details.

• Additional Fields: Add extra fields as needed. More details here.
  This includes:

  • Other Information: Details that are not used for decision-making, scoring, or reporting, often used for marketing purposes.

  • Photo: Set an optional or mandatory request for a photo.

• Co-applicant details: Add information about co-applicants and, if required, make it mandatory. See the Managing Co-Applicants article for details.