Pre-Origination (0)

• Loan Application is being created
• Customer logs-in or an account is created for the customer

• Start page
• Origination

• Customer created in the system

• Basic customer and loan details are collected and entered into the system
• Initial decision to recommend/not recommend the loan application for approval is being made

Origination

• Recommend for approval
• Cancel the application

Pending Initial Payment (200)

• Loan application has been recommended for approval  
  AND
• Credit product requires a commission of an "Origination fee" or "Pre-approval fee" type

OR

• Loan application has been approved
  AND
• Credit product requires a commission of a "Pre-disbursement fee" type

• We are waiting for the customer to pay a pre-approval/pre-disbursement fee

Underwriting

• Confirm that the payment has been received (enables further processing)
• Cancel the application

Initial payments expired (250)

• Pre-approval/Pre-disbursement fee has not been paid within the defined period

• The loan application is closed

Archive

• Collateral evaluation is required for the credit product ("Credit product → Use collateral" is on)
  AND
• Loan application has been recommended for approval at the Origination 

• The loan's collateral is being added and evaluated
• Decision to recommend/not recommend the loan application for approval is made

Collateral 

• Recommend for approval
• Return for reprocessing
• Reject the application
• Cancel the application

• Loan application recommended for approval at the Origination Stage 
  AND
• If required, the initial payment has been made
  AND
• If required, the loan application has been recommended for approval at the Collateral stage

• System is automatically processing the loan application in compliance with the credit product settings (Credit Bureau request, Business Rules and Scorecard checks)
• Subject to the system and credit product settings settings, automatic decision to recommend/not recommend/approve/reject the loan is made

• Risk Evaluation
• Underwriting 

(the actions are performed at the background and their results are visible on the Underwriting and Risk Evaluation workplaces)

• Automatically recommend for approval
• Automatically approve
• Automatically reject 

• The credit product requires a two-step approval
  AND
• Loan application satisfies all the previous conditions and checks (initial payment, collateral, auto-processing) 

• Loan application is being pre-checked by an authorized Credit Manager
• Decision to recommend/not recommend the loan application for approval is made (if recommended, the loan moves on to Underwriting)

Risk Evaluation

• Recommend for approval
• Return for reprocessing
• Reject
• Cancel the application

Bank Account Verification (100)

• Loan application has been recommended for approval 
  AND 
• Bank account defined for the loan application has not been confirmed

(this check may be performed at different steps of the loan application assessment (prior to disbursement)

• Bank account verification process is required

• Request the customer to pass the bank account verification
• Return for reprocessing
• Cancel the application

Waiting for Bank Account Verification (102)

• Bank account verification has been requested

• We are waiting for the customer to verify the bank account

• Risk Evaluation
• Underwriting 

• Contact the customer
• Return for reprocessing
• Cancel the application

Waiting for response from the bank service provider (103)

• Customer has passed bank account verification but the answer from the service provider has not been received

• Risk Evaluation
• Underwriting 

• Request another check
• Contact the service provider (beyond the system) 
• Return for reprocessing
• Cancel the application

• Bank account defined for the loan application has not been confirmed within the defined period

• The loan application is closed

• Loan application returned for reprocessing
  (after Collateral or Risk Evaluation, or by an authorized Underwriter)

• Basic customer details are edited or updated
• Initial decision to recommend/not recommend the loan is confirmed or updated

Origination

• Recommend for approval (repeatedly)
• Cancel the application

• Manual approval is required for the credit product
  AND
• Loan application satisfies all the previous conditions and checks (initial payment, collateral, auto-processing, risk evaluation) 

• Loan application is awaiting for the decision of an authorized Underwriter
• Authorized Underwriter is taking the final decision on the application approval

Underwriting

• Approve
• Return for reprocessing 
• Reject
• Cancel the application

Waiting for offer confirmation (17)

• Underwriter has initially approved the loan and sent customer an offer (or several offers)
• The offer has not yet been confirmed by the customer

• We are waiting for the customer to accept an offer

• Contact the customer
• Register offer confirmation in the system
• Cancel the application

Offer Declined (301)

• The customer has declined the offer

• The offer has been declined
• The application is archived

Offer Expired (302)

• Offer(s) has been sent to the customer
• No offer has been confirmed by the customer within the specified time period

• The offer has not been confirmed
• The application is archived

Waiting for Down payment (23)

• Customer has confirmed the offer (if required)
• The credit product requires a commission of a "Down payment" type

• Underwriting
• Servicing

• Contact the customer
• Register payment in the system 
• Cancel the application

• Loan application was approved at the end of Auto Processing or Underwriting stage

• Loan application is awaiting for disbursement
  BUT
• It can still be rejected by an Authorized Underwriter 

• Servicing
• Underwriting

• Initiate disbursement (Servicing)
• Reject (Underwriting)
• Cancel the application

• Loan application was rejected
  (as a result of Collateral or Risk evaluation; Auto Processing or authorized Underwriter's decision)

• Processing of the loan application is on hold
  BUT
• It can still be approved or sent for reprocessing by an authorized Underwriter
• Loan application is added to the archive

• Origination
• Collateral
• Risk Evaluation
• Underwriting
• Archive 

• Sent for reprocessing
• Approve

Gathering Investments

• Loan application was approved
• The credit product implies peer-to-peer investment
• Not all required loan amount has been collected

• Investments for the loan are being collected

• Servicing

• Reject
• Cancel 
• Collect full amount of the investments

Active

• The loan was disbursed to the customer.

Loan is being serviced:

• Schedule is updated
• Payments are collected
• Any payment issues are registered

• Servicing
• Collateral (if collateral needs to be re-valuated) 

• Register payment 
• Restructure the loan
• Set the loan to paid-off
• Set the loan to repaid

Past Due

• Loan payment wasn't performed on time

• There is a past-due debt for this loan.

• Servicing
• Collection
• Collateral (if collateral needs to be re-valuated) 

• Register payment 
• Restructure the loan
• Set the loan as paid-off
• Set the loan as repaid

Repaid

Written off

Rollover Requested
not applicable starting from version 7.0

Disbursement Failed 

Disbursement of the loan via a payment system is finished unsuccessfully.

Disbursement in Progress

Restructured

not applicable starting from version 7.0 ????

Customer deleted

Canceled

Expired Initial Payment