Define your third-party partners (Integrations)
Introduction
Whether you work offline or use digitalization, there is always room for partnership and additional services.
For example, to send your Customer notification you would need some kind of message delivery service, to run checks of your Customer’s background, you would have to send their information to a Credit Bureau, etc.
In TurnKey Lender, such third-party services can be connected via Integrations. Some integrations, e.g. with specific Credit Bureaus or Bank Account verification services can be available for some editions by default. Other editions, e.g. with an identity check provider, can be implemented additionally.
Availability of the editions out-of-the-box depends on your contract conditions with TurnKey Lender.
Just as in the offline world, services of external companies have to be ordered and paid for independently: to establish an integration, you will need an account or an agreement with the relevant service provider (MailChimp, Google Analytics, Stripe, DocuSign, etc.). TurnKey Lender will only provide integration with the services and does not pay for their use. Please make sure to have purchased a valid account in advance.
Manage Integration Settings
Access the Integrations tab
Integrations can be managed by a system user with enabled “System administration” permission (“admin”). To manage the integrations, the admin shall:
Log in to the system
Go to Settings → Integrations
Enable/Disable an Integration
To enable any integration (e.g. Email notification):
Enable the flag to its right.
Integration settings will appear under the flag.
Select the Service provider and define the rest of the settings.
Once you’ve enabled all the required fields, click the “Save changes” button at the bottom of the “Integrations” screen.
Basic Integration Types
A detailed overview of the Integration settings is provided in the articles below, while this section provides an overview of the most common integration types:
Email notifications
If enabled, the integration allows the Lender to send email notifications to the Customers, Back-Office Users, and Co-Applicants, in particular share System Documents (Loan Agreement, Loan Statement, etc.), send alerts on different due dates, notify Back-Office Users on the need to perform some actions, etc.
!NOTE If the integration is enabled in a test environment and actual emails have been added there, a notification can be sent to your Customers. The best practice is not to use valid emails in the test environment. |
|---|
Learn more about integrations with Email Servers in the corresponding section.
SMS notifications
If enabled, the integration allows the Lender to send SMA notifications and alerts to the Customers, Back-Office Users, and Co-Applicants.
!NOTE If the integration is enabled in a test environment and actual phone numbers have been added there, a notification can be sent to your Customers. The best practice is not to use valid phone numbers in the test environment. |
|---|
Learn more in the https://turnkey-lender.atlassian.net/wiki/spaces/TLKB/pages/402849965 section.
Document Signing
If an integration with a Document Signing Service Provider is enabled, TurnKey Lender knows that your business procedures foresee agreement signing and may support the digital signing of the documents.
This means TurnKey Lender will expect an Agreement to be digitally signed or manually uploaded into the application before the Loan can be disbursed.
The Expiry Period, i.e. “how long the system should wait for the agreement to be signed” is defined in the Configuration file. If the signed version of the Agreement is not in the system by the end of the Expiry Period, the Loan Application is archived.
Learn more in the https://turnkey-lender.atlassian.net/wiki/spaces/TLKB/pages/3408101783 section.
Bank Account Verification
Bank account verification is an important part of the security and Customer assessment.
Once you have established an integration with a Bank Account Verification service provider, a link to the dedicated portal is shared with the Customer and the Bank Account Verification Report can be collected by TurnKey Lender.
The integration allows you to pass the service access details to TurnKey Lender as well as define whether the verification request is mandatory for the Customer, how soon it must be performed, how long the verification is deemed valid, and whether the verification results should be used to score the Customer’s eligibility.
If the integration is enabled, Bank Account Verification decision rules become available for the account.