Workplace Details Table

In the table, the workplaces (except settings) are placed in the order they are used supposedly in a typical Loan Application lifecycle.

Along with the actions listed below, at each workplace related to loan management (everything but Reports, Tools and Settings), it is possible to:

Leave a comment on the loan that will be visible to other Back-Office users. In case of a need, tag a specific user to send a notification about the comment.
Raise a flag on the loan or the customer
Initiate, manage, and register contacts with the customer
View the loan application status path

Workplace	Description	Actions available in the workplace	Loan Statuses Available in the Workplace	Required Permissions

Workplace	Description	Actions available in the workplace	Loan Statuses Available in the Workplace	Required Permissions
Origination	A Back Office user creates a loan application, provides basic details of the customer and the application, and sends it for further approval. In case of a need, the Back Office user can also cancel the application. If no additional checks have been added, the application will be sent for auto-processing.	View all loan applications that still require some information or initial approval to leave the Origination status View the application details View and edit details of the customer View and edit details of the guarantor Provide and manage bank account details related to the loan View and edit the loan schedule View and manage the documents related to the loan View the result of a credit bureau check (if available) and request such a check Cancel the application Send the loan for approval	Origination Reprocessing Pending initial payment	Loan Origination
		Change the branch of an application		Branch management
		Assign the loan application to another user		Assignment officer
Collateral	If the credit product requires collateral and a corresponding loan application has been originated and sent for approval, this loan application is available on the Collateral workplace. It includes all the actions related to collateral, from its creation and assessment and to approving/rejecting the loan application based on the assessment results.	View all loan applications the require the collateral assessment of collateral approval for further processing Add, edit and delete collateral of a loan application Evaluate collaterals, in particular, view and assess the loan-to-value ratio Recommend the loan application for further approval Send loan applications for reprocessing Reject loan applications Cancel the application Define the need for collateral revaluation and corresponding terms	Collateral Past Due (if revaluation is required) Active (if revaluation is required)	Collateral management
Risk Evaluation	If the credit product requires two-step verification and a corresponding loan application has been originated and sent for approval, this loan application is available in the Risk Evaluation workplace. It includes all the actions related to the initial verification of the loan and making decisions about the reasonableness of its further processing based on this assessment.	ONLY Risk Evaluation Recommend the loan application for further approval	Waiting for approval	Risk Evaluation
Risk Evaluation		BOTH Risk Evaluation and Underwriting View all relevant loan applications and their details Obtain information necessary for the loan-related risk analyses, e.g. the application risk score, customer's credit history, data obtained from a credit bureau, etc. Send loan applications for reprocessing Reject loan applications Blacklist customers Cancel loan applications Manage internal credit history of the customers		Blacklist
Underwriting	Once a loan application has passed all the necessary preliminary checks, it is waiting for the final approval (which is followed by signing providing customer and offer and signing the loan agreement). All the actions related to such final approval of the loan application are performed in the Underwriting workplace.		Waiting for Approval Loan offer confirmation Gathering Investments Waiting for Customer Signature Bank account verification Pending initial payment Gathering Investments Approved Rejected	Blacklist
Underwriting		ONLY Underwriting Create a loan offer (if required) or sign the loan agreement Check that all the required preconditions have been fulfilled the loan offer has been accepted by the customer (if required) the loan agreement has been signed by the customer (if required) the pre-disbursement fee has been duly paid (if required) and reject the loan if any of the preconditions haven’t been performed Approve the loan for disbursement View the result of a credit bureau check (if available) and request such a check View the results of bank verification (if available) and request such a verification		Underwriting
Servicing	Once the loan agreement has been signed and the loan application has been approved for disbursement, it is available in the Servicing workplace. If the disbursement is performed by an integrated payment system, it is performed automatically. Servicing includes all the actions related to the loan from the moment of disbursement to the closure of the loan.	If the loan has not been disbursed automatically (due to the process or the disbursement failure) it is possible to: Access loan and customer details Contact customers Blacklist customers Reject loan disbursement Disburse the loan by means beyond the TurnKey Lender system and register the disbursement in the system(AKA “manual disbursement”)	Approved Active Past Due	Blacklist
Servicing		On Servicing for all disbursed loans (including past due) & on Collection for past due loans Monitor payments and transactions Manage automatic charges Schedule transactions Contact customers Adjust the payment schedule (e.g. restructure the loan or apply a payment holiday) Log payments performed beyond the TurnKey Lender system Write off the loan application On Servicing & Collection only for past due loans Check if the repayment has been made
Collection	If a loan payment is overdue the loan details will also be visible in the Collection workplace. Loans in the Collection workplace are also visible in the Servicing workplace and can be handled by the Loan Manager as described above.		Active Past Due
Collection		Only on collection: See and manage the action plan, collectability, and collection priority	Past Due
Archive	After the loan application has been rejected, canceled, or fully repaid it is automatically archived and moved to the Archive workplace	View archived loan applications	Rejected Agreement Declined Agreement Expired Restructured Repaid Written-off
Archive		Reverse a payment transaction if the user has		Edit/Reverse repayment transaction
Reports	At different stages of the loan application processing different users, including heads of the departments, employees, and managers may need specific reports, which are available in the Reports workplace. The workplace contains all the account reports including custom and built-in reports. The users granted access to the “Reports” (in permissions) can access the following built-in reports: Executive Report Operational Reports Portfolio Reports Risks Reports Scoring Reports Underwriting Reports	View reports Export reports Build new reports by filtering and sorting through data	Subject to the report
Settings	This is a workplace of the company admin that allows managing all kinds of settings related to the company account and its processes	Manage company users and branch offices Manage company information, its regional settings, and a list of the states where the company is working (for the US and Canada) Manage integrations with third-party applications Create and manage new credit products Create and manage delinquency buckets Modify the calendar (e.g. set business days and bank holidays) Manage decision-related rules, such as fraud prevention, application check, bank provider management, co-applicant check, etc. Create and edit scorecards Create and edit notification templates Manage the application form and application flow Manage the document requirements for applicants and co-applicants Set-up API clients Audit the user action (audit trail) Manage the appearance of the system UI	Not applicable
Tools	This is a set of tools, access to each of which can be granted specifically to a user.	Manage customer details in the system Export and import data (subject to permissions) available data Upload Excel reports Manage Blacklists Manage Credit bureau settings Export existing loans to the system Manage vendor details in the system View basic User KPIs Manage Accounting settings and view the journals	Not applicable	Blacklist