Pre-Origination (0)

• Loan Application is being created
• Customer logs-in or an account is created for the customer

• Start page
• Origination

• Customer created in the system

• Basic customer and loan details are collected and entered into the system
• Initial decision to recommend/not recommend the loan application for approval is being made

Origination

• Recommend for approval
• Cancel the application

Pending Initial Payment (200)

• Loan application has been recommended for approval  
  AND
• Credit product requires an Initial Payment prior to the loan approval

OR

• Loan application has been approved
  AND
• Credit product requires an Initial Payment prior to the loan disbursement

• We are waiting for the customer to pay a pre-approval/pre-disbursement fee

Underwriting

• Confirm that the payment has been received (enables further processing)
• Cancel the application

Initial payments expired (250)

• Pre-approval/Pre-disbursement fee has not been paid within the defined period

• The loan application is closed

Archive

Bank Account Verification (100)

• Loan application has been recommended for approval 
  AND 
• Bank account defined for the loan application has not been confirmed

(subject to the system settings this check may be performed as one of the first or at the end of pre-approval stage)

• We are waiting for the customer to go through the bank verification process

• Request the customer to pass the bank account verification
• Cancel the application

• Bank account defined for the loan application has not been confirmed within the defined period

• The loan application is closed

Archive

• Collateral evaluation is required for the credit product
  AND
• Loan application has been recommended for approval at the Origination 

• The loan's collateral is being added and evaluated
• Decision to recommend/not recommend the loan application for approval is made

Collateral 

• Recommend for approval
• Return for reprocessing
• Reject the application
• Cancel the application

• Loan application recommended for approval at the Origination Stage 
  AND
• If required, the initial payment has been made
  AND
• If required, the loan application has been recommended for approval at the Collateral stage

• System is automatically processing the loan application in compliance with the credit product settings (Credit Bureau request, Business Rules and Scorecard checks)
• Subject to the system and credit product settings settings, automatic decision to recommend/not recommend/approve/reject the loan is made

• Underwriting 
• Risk Evaluation

(the actions are performed at the background and their results are visible on the Underwriting and Risk Evaluation workplaces)

• Automatically recommend for approval
• Automatically approve
• Automatically reject 

• The credit product requires a two-step approval
  AND
• Loan application satisfies all the previous conditions and checks (initial payment, collateral, auto-processing) 

• Loan application is being pre-checked by an authorized Credit Manager
• Decision to recommend/not recommend the loan application for approval is made (if recommended, the loan moves on to Underwriting)

Risk Evaluation

• Recommend for approval
• Return for reprocessing
• Reject
• Cancel the application

Risk Evaluation

Waiting for Bank Account Verification

Waiting for response from the bank service provider

• Loan application returned for reprocessing
  (after Collateral or Risk Evaluation, or by an authorized Underwriter)

• Basic customer details are edited or updated
• Initial decision to recommend/not recommend the loan is confirmed or updated

Origination

• Recommend for approval (repeatedly)
• CancelCancel the application

• Manual approval is required for the credit product
  AND
• Loan application satisfies all the previous conditions and checks (initial payment, collateral, auto-processing, risk evaluation) 

• Loan application is awaiting for the decision of an authorized Underwriter
• Authorized Underwriter is taking the final decision on the application approval

Underwriting

• Approve
• Return for reprocessing 
• RejectCancel
• Cancel the application

Waiting for offer confirmation

• Underwriter has initially approved the loan and sent customer an offer (or several offers)
• The offer has not yet been confirmed by the customer

• We are waiting for the customer to accept an offer

• Contact the customer
• Cancel the application

• Loan application was approved at the end of Auto Processing or Underwriting stage

• Loan application is awaiting for disbursement
  BUT
• It can still be rejected by an Authorized Underwriter 

• Servicing
• Underwriting

• Initiate disbursement (Servicing)
• Reject (Underwriting)
• CancelCancel the application

• Loan application was rejected
  (as a result of Collateral or Risk evaluation; Auto Processing or authorized Underwriter's decision)

• Processing of the loan application is on hold
  BUT
• It can still be approved or sent for reprocessing by an authorized Underwriter
• Loan application is added to the archive

• Origination
• Collateral
• Risk Evaluation
• Underwriting
• Archive 

• Sent for reprocessing
• Approve

Gathering Investments

• Loan application was approved
• The credit product implies peer-to-peer investment
• Not all required loan amount has been collected

• Investments for the loan are being collected

• Servicing

• Reject
• Cancel 
• Collect full amount of the investments

Active

• The loan was disbursed to the customer.

Loan is being serviced:

• Schedule is updated
• Payments are collected
• Any payment issues are registered

• Servicing
• Collateral (if collateral needs to be re-valuated) 

• Register payment 
• Restructure the loan
• Set the loan to paid-off
• Set the loan to repaid

Past Due

• Loan payment wasn't performed on time

• There is a past-due debt for this loan.

• Servicing
• Collection
• Collateral (if collateral needs to be re-valuated) 

• Register payment 
• Restructure the loan
• Set the loan as paid-off
• Set the loan as repaid

Repaid

Written off

Rollover Requested
not applicable starting from version 7.0

Disbursement Failed 

Disbursement of the loan via a payment system is finished unsuccessfully.

Disbursement in Progress

Restructured

not applicable starting from version 7.0 ????

Waiting for signature

Agreement Declined

Agreement expired

Customer deleted

Canceled

Waiting For Down payment

Risk Evaluation

Waiting for Bank Account Verification

Waiting for response from the bank service provider

Expired Initial Payment

Offer Declined

Offer Expired