User Management Concepts
Back-Office Users Users
For the purposes of the TurnKey Lender system and Knowledge Base documentation, “users” are back-office users who have access to the back-office application (AKA “Lender’s portal”). Borrowers having access to the Borrower’s Portal and Investors using the Investor's Portal are NOT covered by the term Users.
User Roles and Permissions
Each user created in the system is granted a specific set of permissions. The permissions define what actions the user can perform in the system. Please see the User Permissions article to learn more on the matter.
In the real life, a specific set of permissions is often held by people that perform the same or similar roles in the company. Technically, roles are not entities in the system, but for the sake of convenience, system documentation and some of the hints and explanations can use the names of the roles. Please see the Roles and Permissions article to see how they are mapped.
Web Portal Users
Investors
Investors are the users who can use the Web portal and personal cabinet to invest their funds in order to provide loans to the borrowers and make a profit.
Customers
Customers are users who can use the Web portal and personal cabinet to invest their funds in order to request a loan and provide their loan details or address the Back-Office users with a similar purpose.
Branches
The “branch offices” and “subbranches”, usually referred to in the system and documentation as “branches” are virtual representations of the company structure. In fact, subject to the company’s decision, they may represent any allocated part of the company, e.g. a branch office, subsidiary, subdivision, department, unit, etc.
Populating the system with branches and subbranches, the system administrator can replicate the real structure of the company in the application, as well as add additional allocations should this be required by the company’s loan processing logic.
Branches and Permissions
Each user can be assigned to a specific branch, set of branches, or all branches available in the system.
Each loan application can be assigned to a specific branch or a set of branches, or not limited to any branch.
All the permissions assigned to the user are only applicable when working with the loans assigned to branches available for the user or (optionally) loans not assigned to any branch.
Relevant Actions
The Account Management screen of the Settings workplace allows a number of actions. Follow the links to reach corresponding detailed guides.