How to use automatic and manual e-signature for loan agreements

TurnKey Lender System can be integrated with third-party solutions like SignNow, Adobe Sign, and other to enable documents' e-signing which is of increasing value in the socially-distant economy. 


The Agreement Signature feature only works for loans with a single system-generated document that's considered a loan agreement. If there are no documents registered in the system (or multiple system documents exist for a loan), the system will display an error.

  1. Every system Document type should have a marker: 'Send for signing' Yes/No

  2. Once a loan gets Signing status, all documents with enabled signing are prepared and sent to the customer. 

  3. Loan Status is changed to Approved only once the agreement is signed.

System settings 

For e-signing to work, e-signature should be enabled in the Settings workplace.

  • Enabled - enables/disables the e-signature functionality. If disabled, loans won't require agreement signature before proceeding to disbursement;

  • Reminder period - the period (in days) after which the system automatically sends a reminder to e-sign the agreement to the Customer (if it wasn't signed before);

  • Expiry period - the period (in days) after which the document signature is no longer possible. Once expired, the loan is automatically closed.

E-signing workflow

Once the loan is approved, it's assigned Signing status and loan agreement is sent for signature using the configured third-party service. The services typically send an email to the borrower with instructions on how to sign the document.

There are three outcomes:

  1. Once approved by an underwriter, the borrower signs the loan agreement. By default, then the loan is assigned the Approved status. This means it's ready for disbursement.

  2. The borrower declines the loan agreement. In this case, the loan is closed with Agreement Declined status and is sent to Archive.

  3. The loan agreement is neither signed nor declined within the Reminder Period. In this case, the system sends a notification to the borrower saying that the loan agreement needs to be signed. The notification is sent once every Reminder period (set in days) while the agreement is waiting for the signature. After the Expiry Period passes, if an agreement isn't signed, the loan is closed with Agreement Expired status and is sent to Archive with the corresponding notification to the customer.


If the borrower's loan application is awaiting agreement signature, the Information area of the Borrower portal notifies the customer that they must sign the agreement. 

Depending on the e-sign solution you integrate with and use, the borrower will need to proceed with the document signature process.


Loans with Signing status are displayed in the Underwriting workplace. An underwriter can forcibly reject and black-list loans with this status.

If documents' signature is enabled by a Back-office user, they can see dates of signatures of the system documents. 

Back-office user can prevent automatic signing by enabling the Manually Sign function (given that e-signing solution is integrated and enabled). 

E-sign services integrations

The system offers Users several options for enabling e-signatures.  The e-sign tools that the system is preconfigured to integrate with include:

  • Adobe Sign

  • eSignLive

  • Sign Now

  • SMS

Credentials are configured in System > Integrations.

Feel free to check the demo video of TurnKey Lender and SignNow integration and how the loan approval, signature, and disbursal work with this solution.

Manual signing

In case you’re not using an e-sign integration, you can upload signed documents to the loan application manually.

Once the loan is approved and you have the file with the signed agreement, click Manual upload in the loan application to attach the signed loan agreement.

Loan signature will be automatically logged as soon as the document is added.