TurnKey Lender supports automatic charging. When it is set up, all the regular payments, defined in the loan schedule (Payments tab) will be automatically charged from the client's default bank account or card (Bank details tab).

Sometimes, there appears a need to stop/suspend charging the customer’s bank account or card (e.g. the customer is issuing a new bank card or wants to pay cash).

Therefore, TurnKey Lender provides the ability to suspend all transactions except for custom transactions being charged from the customer’s bank account or card.

Suspend automatic charging for the payments

In order to add a custom transaction, go to the Servicing or Collection workplace and open the “Scheduled transactions” tab.

If the tab is not available, please contact TurnKey Lender to make sure that the functionality is enabled for your account.

Click the red plus icon below the “Suspended transactions”.

Suspend transaction window will emerge.

Select the payment period that shall be suspended. It is a list of consequently scheduled payment dates.

The Transaction suspension dates (Start date and End date) will be defined automatically.

View Suspended Transactions

All suspended transactions are visible to Back office users in the Servicing, Collection, and Archive workplace, in the “Scheduled transaction” tab.

For each transaction, its status, suspension start and end date, amount, and the user who has performed the last action on the transaction are displayed.

Available Statuses:

	Suspension start date is in the future
	Suspension start date is today or in the past and the end date is still in the future
	Suspension is removed
	Suspension end date is in the past, the suspension wasn't removed but for some reason wasn’t aplied

Manage Suspended Transactions

Action icons on the right allow Back-Office users to

Edit a suspension period: Click the pencil icon, update the details and click the “Edit” button
Remove a suspension period: Click the trashbin icon, leave a comment and click OK
Review the transaction history: Click the clock icon

Please note that suspension doesn’t affect the mandatorness of payment being made, fees, interests, fines, etc. It is just about not using automatic charging to perform the payment. It still can and shall be performed by any other means.