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Therefore, TurnKey Lender provides “Custom transactions” - such transactions that , on a specific date, shall be automatically charged from the customer’s default bank account or card, but are not on the loan payment schedule. Such transactions can be added and managed from the Servicing workplaceand Collection workplaces.
Add a Custom Transaction
In order to add a custom transaction, go to the Servicing and Collection workplace and open the “Scheduled transactions” tab.
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Date on which the payment shall be charged (“Effective date”)
Amount to be charged
Comment on the charge. It is important to keep the comments clear and readable to track the transactions in the future.
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All custom transactions are visible to Back office users in the Servicing, Collection, and Archive workplace, in the “Custom “Scheduled transaction” tab.
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For each transaction, its status, effective date, amount, and the user who has performed the last action on the transaction are displayed.
Available Statuses:
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Pre-active: automatic charging has been scheduled, but the effective date is still in the future |
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Repayment charged successfully |
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Removed |
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Repayment couldn’t be charged (transaction failed) on the effective date |
Manage Custom Transactions
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Please note that custom transactions are not suspended by the Suspended transactions functionality.