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Note: | If the number of login attempts exceeds the allowed number of login attempts specified in the configuration file of Turnkey Lender, a user account gets temporarily locked out for security reasons. |
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At the top of each workplace, the following information is displayed: workplace name, user name, and the Log off button:
Turnkey Lender workplace navigation area.
The user interface of the Origination and Underwriting workplaces feature the loans table (on the left) and the Application Details area (on the right).
The workspace.
The users of the Origination and Underwriting workplaces can adjust the workplace layout by changing the view mode. Turnkey Lender has loan application sorting, filtering, and search features.
View modes: Split, List, Details
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- Click a loan application to open details:
- Click Back to the List to return to the List view mode.
Returning to the List view mode.
3) (Optional) In the upper right-hand corner of the workspace, click the Details button to switch to the Details view.
Loan details in the Details view mode.
- Click the Next button
to move to the next loan. - Click the Previous button
to move to the previous loan. - Click the First button
to move to the first loan. - Click the Last button
to move to the last loan.
4) (Optional) Click the Split button to return to the default view mode.
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The application search feature is available on the Origination and Underwriting workplaces. In the Search box, start entering the borrower's name or the Loan ID. Turnkey Lender starts showing search results the moment you type.
Searching for loan applications.
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The users of the Origination and Underwriting workplaces can filter loan applications by the status.
1) The left side of the toolbar contains two drop-down boxes for filtering loan applications according to the status and date:
Buttons for filtering loan applications.
2) On the toolbar, click a corresponding drop-down box and select a necessary filter:
Filtering loan applications.
Note: | The loan applications can be filtered according to options selected in sub-menus of both drop-down boxes. |
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1) Click on a column header. Depending on the sorting order, either the up arrow or the down arrow will be highlighted:
Sorting applications by the creation date.
2) Click the header again to change the sort order.
- Columns with text fields are sorted in direct or reversed alphabetical order;
- Columns with numeric/date fields are sorted in ascending or descending order.
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Only users with the Originator's role can work on the Origination workplace. Originator creates loan applications and sends them to the Underwriter for further decision making. The Origination workplace allows for:
- Creating loan applications;
- Attaching documents to the loan application;
- Editing the borrower's personal details.
Applications on the Origination workplace can be filtered.
Filtering option | Description |
All incomplete | all loan applications which are at the Origination and Reprocessing stage |
Origination | loan applications created by the user but not sent to the Underwriter for further processing |
Reprocessing | loan applications sent by the Underwriter for reprocessing to the user who has previously created these applications |
Created by Me | all loan applications which have been created by the user |
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- Id: identification number of a loan application;
- Created: the date when the loan application was created;
- Name: borrower's full name;
- Amount: the loan amount;
- Wait: how long the loan application has been waiting for processing;
- The last column displays the status of loan application (to view the status, hover over the icon).
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Note: | The user can verify whether borrower's data is available in the database by entering a name, phone number or a social security number (SSN) in corresponding boxes. The user can fill in all these three boxes. |
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Note: | When searching for the borrower, the user can enter the full name or a part of the full name. Turnkey Lender automatically displays the search data that matches the entered characters wholly or partially. |
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Note: | Once the user has returned to the previous form, all entered data of the application form will be lost. |
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Note: | The Save button is unavailable if some required boxes remain empty. |
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The user of the Origination workplace can change borrower's details which have been specified during the creation of a loan application. The borrower's details can be changed for all loan applications available to the user on the Origination workplace.
To change customer details:
1) In the table on the left-hand side of the workplace, click a required loan application.
2) Click Edit.
3) The Customer Details window is identical to the Application Form described in Creating a Loan Application.
Customer Details window (fragment)
4) Click OK to apply changes.
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Originator may contact the borrower, when necessary. The information about such contacting operations can be logged by the user.
1) Click the Contact button.
The Contact button.
The New Contact window opens:
The New Contact window.
2) Enter the Date, Purpose, Method (Email, Mobile, Work Phone, Alternative Phone), Result (Failure, Success), Comment (Optional).
3) Click OK.
The information about the contact has been saved successfully and can be viewed on the Interaction History tab:
The Interaction history tab.
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Originator can send the loan application for approval by Underwriter.
1) Click the Send for Approval button.
Sending the application for approval.
The Sending for Approval dialog window opens:
The Sending for Approval dialog window.
2) (Optional) In the Comment box, enter a comment
3) Click Yes to send the application to the Underwriter.
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The main responsibility of the Underwriter is to make decisions on whether the loan application should be approved.
The Underwriting workplace.
Loan applications statuses are as follows.
Filtering option | Description |
Active | All loan applications with statuses "Waiting for Approval", "Approved", "Disbursement Failed". |
Waiting for Approval | Loan applications with the "Waiting for Approval" status:
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Approved by Me | Loan applications approved by this user. |
All Approved | All approved loan applications:
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Rejected | All rejected loan applications:
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- Summary: contains the general information on the selected loan and the borrower's previous activity.
The Summary tab.
- Customer Details: contains borrower's application data.
- Documents: the tab displays the documents, which have been attached to the loan application by the user.
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Reviewing Documents
Document management on the Underwriting workplace is similar to the Origination workplace (see Electronic Documents).
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The application can be send to the Originator for reprocessing, e.g. to add some missing details, attach some documents, photos, etc.
1) In the table, click a loan application that needs to be reprocessed.
2) Click the Send for Reprocessing button.
Sending the application for reprocessing.
The Sending for Reprocessing window opens:
The Sending for Reprocessing window.
3) Add a comment, if necessary. Click OK.
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Rejecting Applications
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The System workplace can be accessed by users with the Administrator role.
The System workplace.
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The user with the Administrator role can manage user accounts:
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Creating User Accounts
Users are responsible for processing borrowers' loan applications in Turnkey Lender.
1) Enter the System workplace as described in Log on to Turnkey Lender .
Click the Users tab to see the list of all user accounts:
User accounts registered in Turnkey Lender.
2) Above the table, click the Add User button.
The Add User window opens:
The Add User window.
3) Enter the Login, Password, First Name, Last Name, Email, Phone.
4) In the Roles area, add the check mark next to a role to be assigned to a specified user.
Note: | Several roles can be assigned to one user. |
5) Click OK to save entered data.
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1) In the Search box above the table, enter the necessary search criteria.
Note: |
| A user account can be searched by a login, user name, email. |
user account is found in the database.
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1) In the table, click a user account to be modified.
2) In the Actions table column, next to the selected user account, click Edit.
The Edit User window opens:
3) Edit the fields.
4) Click OK to save changes.
The user account has been successfully modified.
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1) In the table, click a user account to be deleted.
2) Above the table, click the Delete Selected button.
The Delete Selected button.
3) The delete confirmation message opens. Click Yes to proceed.
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All notifications are classified into:
- Static notifications: predefined system notifications sent to the borrower when certain events occur. The user can determine which system notifications will be sent to the borrower in certain business cases.
- Payment reminders: a list of payment reminders created by the user. The user can set notifications to be sent to the borrower before a scheduled payment date to remind about the upcoming payment. Besides, the user can also set notifications to be sent to the borrower in case they fail to repay the installment amount on the scheduled payment date, i.e. in case the payment becomes overdue.
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- General system notifications;
- Loan status notifications;
- Payments;
- Rollover;
- Loan agreement;
- Demo notifications (any custom notification can be included).
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This subsection describes the procedure of saving information on loans to a separate file. This can be used to transfer information on loans from Turnkey Lender to external accounting software.
To export loans data:
1) In the menu on the left, click Export.
The Loans Export tab.
The table of the Loans Export tab displays the following information:
- Id: an application's identification number in Turnkey Lender;
- Full name: a borrower's full name;
- Amount: a loan amount issued to the borrower;
- Term: a credit period;
- Status: a loan status.
The interface of the workplace allows the user to customize the display of loan applications by performing the following operations:
- Sorting applications in a preferred order;
- Filtering applications:
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Note: | To filter the loans by a custom disbursement period, click Custom in the open drop-down list and specify dates of the disbursement period in the From and To boxes. |
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Note: | Data will be saved according to filter settings. |
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Note: | The company data is used for information purposes only. It does not affect any system behavior. |
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- The toolbar (1) on the top is used to add, delete and search fields. To save the changes, click Save. To discard the changes, click Reset.
- The custom fields are listed in the section (2). Every custom field has Name (Title), Width (as a percentage of the total screen width) and the Required flag. The Administrator can rearrange the layout of the 'Other Information' section by moving the fields up and down. The up and down buttons in the Actions column are used for this.
- While editing the custom fields, the user can see the result in the Preview area (3).
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The Administrator can manage all borrowers registered in Turnkey Lender.
To open the Customers workplace:
1) Click the Customers workplace on the toolbar at the top of the screen.
The Customers workplace.
The table displayed on the left-hand part of the workplace contains the list of all borrowers registered in Turnkey Lender.
The table displays the following data:
- Login: a borrower's login used to enter a personal account.
- Full name: a borrower's full name;
- Email: a borrower's email;
- Status: a status of the borrower's personal account. The borrower's personal account can be in the following statuses:
- Active: the Status box is empty for active accounts of borrowers.
- Locked: the Status box displays a padlock
for locked accounts of borrowers.
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Note: | Borrower's personal account is locked out for an unlimited period. To unlock the borrower's personal account, click the Unlock user button. |
Unlocking the borrower's personal account.
A registered borrower receives a login and password. Using these credentials, the borrower can enter a personal account and perform certain operations. Besides, the user with the Originator role can create a loan application for the registered borrower.
To register a new borrower:
1) Above the table displayed on the left-hand part of the workplace, click the New customer button.
The New Customer button.
2) In the Email box, enter a borrower's email to be used as a login for entering a personal account.
Specifying a borrower's login.
3) Click the Save button.
The application form opens. It's identical to the Application Form for a New Borrower (see Creating a Loan Application).
4) Click Save to save entered data.
5) Click Create account and proceed to create the borrower's personal account and close the application form.
Note: | If not all mandatory fields of the application form are filled out, the Create account and proceed button appears dimmed because it is unavailable. |
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This chapter describes the functionality available to the front office user.
The front office is designed for borrowers. The borrower can submit and manage loan applications online.
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- In the left-hand part of the personal account area, click the area displaying the borrower's name to edit personal details (1).
- To create a new loan application, click the New Loan button (2).
- The Active Loans area (3) displays the list of all borrower's loans that are currently active (e.g. this does not include rejected applications).
- The notification area (4) displays important messages such as loan status updates.
- The status of each loan can be reviewed by pointing to the icon next to a loan in the list. The details appear in the Loan Details area (5).
- Use the chat (6) at the bottom right-hand corner of the working area to communicate with the credit officer.