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Sometimes, there appears a need to stop/suspend charging the customer’s bank account or card (e.g. the customer is changing the card or prefers another way of payment) issuing a new bank card or wants to pay cash).
Therefore, TurnKey Lender provides the ability to suspend all transactions except for custom transactions being charged from the customer’s bank account or card.
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In order to add a custom transaction, go to the Servicing or Collection workplace and open the “Scheduled transactions” tab.
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Suspend transaction window will emerge.
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Select the payments payment period that shall be suspended. It is a list of consequently scheduled payment dates.
The Transaction suspension dates (Start date and End date) will be updated defined automatically.
Leave a comment on the suspension.
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 | Pre-active: suspension start date has not yet comeis in the future |
 | Payment is being suspended (the suspension period has started) but the end date is still in the future |
 | Removed |
 | Suspension period is over |
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